UndrDog HempReviews

How is UndrDog’s shipping, returns and customer service?

Mixed, and second only to price as a source of complaints. 2,165 reviews (18%) touch on shipping, returns or support, averaging 4.3 stars, with 19.9% at three stars or lower against 10.7% across the corpus. Reviewers report fast shipping far more often than delays.

Ratings of the reviews behind this answer

4.3

across 2,165 reviews
18% of all 12,034 reviews

Rating distribution
5 star1,50069.3%
4 star23410.8%
3 star1687.8%
2 star1044.8%
1 star1597.3%

Delivery speed itself is not the problem: 176 reviews in this group call shipping fast against 63 reporting a delay. What drives the complaint rate is the exchange process: 473 of these reviews mention an exchange, return or refund, and most of those were triggered by the shirt arriving in the wrong size rather than by anything wrong with the order.

That makes this topic partly a consequence of the fit question: a buyer who orders the wrong size ends up in the returns process, and rates that experience here. 147 reviews across the site carry a public reply from UndrDog, concentrated in this group. The company responds to service complaints more often than to any other kind of review.

What the reviews specifically say

Counted across the 2,165 reviews behind this answer. A review can appear in more than one row. Select a column heading to re-sort.
Mentioned an exchange or return47321.8%
Reported fast shipping1768.1%
Reported slow shipping or a delay632.9%

What positive reviews say

Representative reviews rated four or five stars, quoted in full and unedited.

A difference I didn’t know I was missing. I have already ordered more and plan to keep building up my stack until it’s impossible to run out. There is a dryness that comes with breath ability that I honestly didn’t know was missing until I experienced it. The price did cause me to be hesitant but the quality and comfort have definitely been worth my dollar.

MarshallVerified buyerUnited StatesCommando BoxersSize Project 009: Commando

Happy with the product thus far...

I ordered 3 of the Black T-shirts, and I liked them. The have a good shape that makes my "Dad-***" look better. After a few washes, the color has not faded and they have not shrunk. Also, I like the collar. Then I ordered 2 Polo's for me and 2 for my son. I have been pleased with them as well. My son had his on today for school and I thought he looked handsome. Thanks, UndrDog!

Brad S.Verified buyerUnited StatesThe PoloSize Project 008: The Polo

Very Happy with UndrDog

I am very happy with my purchase. I had been looking for a well made, comfortable, good looking and chemically clean polo shirt and found it. The fabric has a nice weight, almost no shrinkage with wash and dry and a nice cut and fit. I did have to return my 1st shirt for a larger size as it seems UD shirts run a little smaller than other brands. I only wish there were more colors available to purchase.

Kamran F.Verified buyerUnited StatesThe PoloSize Project 008: The Polo

New Boxers Amazing

New boxes are here! Updating my whole drawer collection. My wife asked if now we can get rid of the ones from when we were dating and Reagan was president . Love the entire UndrDog lineup. Looking forward to Sage the Rage coming soon. Wishing you continued success. Intelligent honest business and good customer service combined with unsurpassed quality. Destined for success! Thank you Bruce Cronin, loyal UndrDogger

Bruce C.Verified buyerUnited States

Love the products!!

I ordered the t-shirts just one of each at first and once I wore them I ordered several of them and couldn’t be happier. They fit great, feel great, and seem like they’re going to hold up very well as they feel extremely well built. I highly recommend giving them a try and bet you’ll be so happy you start replacing your wardrobe as well.

Tracy L.Verified buyerUnited StatesCommando BoxersSize Midnight / M

What critical reviews say

431 of these reviews (19.9%) are three stars or lower. Representative examples, quoted in full and unedited.

Concept great

Ordering was good, delivery was good. The concept of no plastics is definitely what I and so many others should be looking for. My only issue is the comfort they are just not as I was hoping. The briefs are really tight in the thighs and seems to pull the waist line down when I bend. The shirts and ok just a different fit than I am used to and kind of heavy and scratchy.

Terrible communication

I placed order #UD255618 on August 12 for $200.40. More than a month has passed and my order still shows “preparing these items for shipping.” I have not received a tracking number or a clear shipping update. Please confirm when my complete order will ship and provide the tracking number. If you are unable to ship the order immediately, I am requesting a full refund to my original payment method.

Giuliano C.

Good quality shirt

Here is my honest review. The feel of the shirt is fabulous. The fit of the shirt is perfect with one exception. The neck opening is to small. I ordered 3 XL shirts, and again they fit and feel great but the neck opening is to small for me. It gives me the feeling of wearing a neck tie. If it wasn't for that I would give it 5 stars. Unfortunately this will prevent me from ordering any in the future.

Robert M.Verified buyerUnited StatesClean Slate TeeSize XL

Product underwear

Soft. Did shrink dye lots out with hand wash. Shrink from washing in machine. Second order hand washed. Dye a lot in sink. Also tecticules feel hot. And damp. Considered about dye on them. Xl. Probably need to up size. Waist is 38. Not really crazy about them. Will see what happens. Maybe need white ones with no dye. Little concerned now. Any ideas. Rob Haneisen

Robert H.Verified buyerUnited StatesCommando BoxersSize Midnight / XL

How this answer was calculated

Every number on this page is computed from the full archive of 12,034 verified UndrDog reviews at build time, not written by hand. A review counts as evidence here when its text mentions the topic; 2,165 of 12,034 reviews do. Read the full methodology →